Important information about the refund and cancellation policy of the International Executive Security Academy (IESA) for training programs and online courses. This helps you clearly understand your rights and options when booking with us.

Statutory Right of Withdrawal (Online Courses)

You have a statutory 14-day right of withdrawal from the date of registration and payment. This right lapses automatically if you access more than 20% of the course or if 14 days have passed since your first login, whichever comes first. Refunds (minus a €50 administration fee) are processed within 14 days if you withdraw in time. After this threshold, no refunds are granted, including due to dissatisfaction with course content or personal circumstances.

Payment (Physical Training)

A 50% deposit is required within 5 days of registration. The remaining balance must be paid no later than 3 weeks before the course start date.

Cancellation and Refunds (Physical Training)

Cancellation fees increase as the start date approaches (from 25% up to 100%). In addition, IESA applies the following refund rules based on when we receive your written cancellation:

• More than 3 days before the start date: full refund
• 1–2 days before the start date: 50% refund
• Less than 24 hours before the start date: no refund

Cancellation by Participant

Please submit your cancellation request in writing and include:

• Full name
• Email used for registration
• Name of the training or course
• Training start date
• Order number (if available)

Refund Processing

Once approved, refunds are processed within 10–15 business days and returned via the original payment method.

Transfers and Rescheduling

You may request to transfer your registration to another person or change the training date. IESA reviews each request based on capacity and operational planning. Administrative fees and/or price differences may apply.

No-Shows

If you do not attend without written cancellation, this is considered a late cancellation and no refund will be issued.

Digital Products and Online Courses

Refunds for digital products may be limited once access is granted or the product is delivered. If you experience a technical issue, please contact IESA for support.

Chargebacks and Payment Disputes

IESA does not operate a chargeback process, but explains how the typical process works between the customer, the bank, and the business, with a possible timeline of up to 75 days.

Contact

For cancellations, refund questions, or payment disputes, please contact IESA via the website contact page. This page forms part of IESA’s refund and cancellation policy.

All personal data and VOG documents are processed in accordance with GDPR and treated as strictly confidential. Documents are destroyed after the course unless otherwise agreed in writing. You have the right to access, correct, or request deletion of your data.

For program inquiries and applications:

• Visit our contact page on our website

Our admissions team is available to assist with program selection, application procedures, and any questions about our training methodology.

• Complete 100% of the course modules.
• Pass all assessments with at least 75%.
• Finish the course within your access period. Certificates are issued digitally within 14 days of completion and are recognized internationally. Cheating or violating terms leads to loss of certification and access.

Important information about the refund and cancellation policy of the International Executive Security Academy (IESA) for training programs and online courses. This helps you clearly understand your rights and options when booking with us.

Statutory Right of Withdrawal (Online Courses)

You have a statutory 14-day right of withdrawal from the date of registration and payment. This right lapses automatically if you access more than 20% of the course or if 14 days have passed since your first login, whichever comes first. Refunds (minus a €50 administration fee) are processed within 14 days if you withdraw in time. After this threshold, no refunds are granted, including due to dissatisfaction with course content or personal circumstances.

Payment (Physical Training)

A 50% deposit is required within 5 days of registration. The remaining balance must be paid no later than 3 weeks before the course start date.

Cancellation and Refunds (Physical Training)

Cancellation fees increase as the start date approaches (from 25% up to 100%). In addition, IESA applies the following refund rules based on when we receive your written cancellation:

• More than 3 days before the start date: full refund
• 1–2 days before the start date: 50% refund
• Less than 24 hours before the start date: no refund

Cancellation by Participant

Please submit your cancellation request in writing and include:

• Full name
• Email used for registration
• Name of the training or course
• Training start date
• Order number (if available)

Refund Processing

Once approved, refunds are processed within 10–15 business days and returned via the original payment method.

Transfers and Rescheduling

You may request to transfer your registration to another person or change the training date. IESA reviews each request based on capacity and operational planning. Administrative fees and/or price differences may apply.

No-Shows

If you do not attend without written cancellation, this is considered a late cancellation and no refund will be issued.

Digital Products and Online Courses

Refunds for digital products may be limited once access is granted or the product is delivered. If you experience a technical issue, please contact IESA for support.

Chargebacks and Payment Disputes

IESA does not operate a chargeback process, but explains how the typical process works between the customer, the bank, and the business, with a possible timeline of up to 75 days.

Contact

For cancellations, refund questions, or payment disputes, please contact IESA via the website contact page. This page forms part of IESA’s refund and cancellation policy.

Complaints must be submitted in writing via the contact form within 7 days. If not resolved internally, you may seek mediation or arbitration. All agreements are governed by Dutch law, and disputes are settled in Amsterdam.